Privacy Policy

Who we are

Stockool is an online retailer of air conditioning units and accessories, trading from the United Kingdom and shipping nationwide.

Information we collect

We only collect the information needed to process your order and support you:

• Contact details — name, email, phone number.
• Delivery details — shipping address and postcode.
• Order and payment information — what you bought and a reference from our payment provider (we never store your full card details).
• Account details — if you apply for a trade account or create an installer profile.
• Messages you send us — via contact forms, email or live chat.

How we use your information

We use your data to: process and deliver your orders, contact you about your order, provide trade pricing where approved, match you with an installer when requested, respond to your questions, and prevent fraud.

Legal basis

We process your data under the UK GDPR, relying on your consent, the performance of a contract (fulfilling your order), and our legitimate business interests such as keeping records and improving the store.

Sharing your data

We share data only with those who help fulfil your order: payment processors, delivery couriers, our supply partners for drop-shipment, and installer partners when you request a match. We never sell your data.

How long we keep it

We keep order records for as long as needed for tax and accounting law, and shorter for marketing data. You can ask us to erase your personal data at any time.

Your rights

Under UK data protection law you can request access to your data, corrections, erasure, and to object to certain processing. Email us to exercise any of these rights.

Cookies

We use essential cookies to keep your cart working and analytics cookies to understand how the site is used. You can control cookies in your browser settings.