Returns & Refunds

Cancellation & cooling-off

You have the right to cancel most orders within 14 days of delivery under the Consumer Contracts Regulations. Unused goods in original packaging can be returned for a full refund.

What can be returned

Items eligible for return:

• Units that are unused, in original packaging and complete with all accessories.
• Accessories in resaleable condition.
• Goods that arrive damaged or faulty — please contact us within 48 hours of delivery.

What cannot be returned

For hygiene and safety reasons we cannot accept:

• Units that have been installed, gassed or commissioned (unless faulty).
• Consumables such as refrigerant or gas once opened.
• Custom or special-order items made to your specification.

How to start a return

Email us with your order number and the reason for return. We will confirm the return address and any instructions. Please pack the unit carefully in its original box to avoid transit damage.

Refunds

Once we receive and inspect the returned goods we will refund the price you paid to your original payment method within 14 days. Original outbound delivery is refundable; return postage is your responsibility unless the item was faulty or sent in error.

Faulty goods & warranties

If a unit develops a fault within its warranty period, contact us and we will help arrange a manufacturer warranty claim or repair. Faulty goods are returned at our expense.

Damaged in transit

If your delivery arrives damaged, refuse it if you can, or contact us with photos within 48 hours so we can raise it with the courier and arrange a replacement.